About Us
About Grey House
Founded in 2021 by a broke book shopper who couldn’t even get Rs.1000 from his mom to buy The Flipkart Story, Grey House started with nothing — no funding, no connections — just relentless obsession to make online shopping affordable in Nepal.
Today, Grey House is one of the fastest-growing e-retail businesses in Nepal, generating multi-crore annual revenue and serving 50,000+ customers in just a few years.
Grey House (Grey.np) was founded by Nirvaya with a simple goal:
Make online shopping cheaper, simpler, and more accessible for everyone.
We removed unnecessary middlemen, kept lower margins, made operations leaner by eliminating unnecessary office or store space, and built systems that source the lowest-priced sellers and deliver directly to customers. This allows us to reduce price while maintaining high-quality service and a strong customer experience, supported by an in-house support team focused on customer satisfaction.
With a rapidly growing customer base and strong online presence, our ambition is to reach Rs. 50 crore in sales within the next five years, while helping Nepali businesses go global — delivering their products to customers in the UK, Australia, USA, India, China, and Canada.
We’re not just building an e-commerce store — we’re building a global bridge for Nepali products, scaling from Nepal to the world, one order at a time. Our philosophy is inspired from word:
C-U-S-T-O-M-E-R-S
C (Customer Obsession):
We’re not just trying to sell — we’re trying to become the best customer service company in the world.
With 30+ day returns, deep customer insights, and a “customer first, always” mindset, we prioritize satisfaction over short-term profit every single time.
Every team member is empowered to act — even beyond the CEO — to make sure customers leave with a smile.
U (Unafraid):
We don’t flinch, and we don’t back down.
Big competitors, deep pockets, flashy branding — none of it matters.
We compete on what actually counts: better service, better prices, and better customer experience.
And we’ll keep pushing until we’re the best at it.
S (Sustainability conscious):
We’re not just building a business — we’re trying to leave the planet better than we found it.
That means cutting out plastic packaging wherever possible and moving toward 100% electric vehicle deliveries by 2030.
Small steps, big responsibility, long-term impact.
T (Target):
Our ambition is to reach Rs. 50 crore in sales by 2030 by helping Nepali businesses go global — delivering their products to customers in the UK, Australia, USA, India, China, and Canada.
We’re not just building an e-commerce brand — we’re building a global bridge for Nepali products, taking them from local shelves to worldwide homes, one order at a time.
O (Optimism):
We believe optimism is what builds companies that outlive trends, failures, and even decades.
Every challenge is just another problem waiting to be solved — not a reason to stop, but a reason to push harder.
We stay positive, stay moving, and keep building — no matter how big the obstacle gets.
M (Meaningful):
We don’t just work to make money — we work to make it matter.
Our goal is to build a place where people genuinely enjoy what they do, feel ownership in their work, and grow while building something meaningful.
If it ever stops feeling meaningful, we believe you should have the freedom to walk away the next day — no questions asked.
E (Everyday low prices):
We’re obsessed with one thing — making sure you never overpay.
Our teams constantly hunt for the best prices online, offline, locally, and globally so we can pass those savings straight to you.
Good deals shouldn’t be rare — they should be every day.
R (Risk Taking):
We don’t play safe — we experiment, break things, and build better ones.
Every year we try new ideas in delivery, products, and categories, all in the name of improving customer experience.
We learn fast, adapt faster, and keep moving forward — because growth doesn’t happen inside comfort zones.
S (Service to the Needy):
We believe growth means nothing if it doesn’t reach those who need it most.
That’s why we dedicate a portion of our efforts each year to support orphanages and old age homes through annual donations — and as we grow, we aim to increase both the scale and impact of this support.
Our Vision Statement:
We aim to build Nepal’s most customer-obsessed e-commerce company — through LOWERT PRICES, best customer service, and fast delivery.